I made a call to Apple Singapore today. I asked them the status of my order as I am supposed to get it today. The customer service rep was very pleasant. The first thing he said was to apologize that he has to disappoint me. He said that I will not be able to get it today and he's not able to give me a tentative date because of the fact that it is stuck in Malaysia custom. He promised to monitor my order for me and give me a call tomorrow (Wed) and Friday. And if there are no changes, he will continue to monitor and update me the following week. I told him I am very appreciative of this and I asked if there was anything he could do - nope, he said, unfortunately it is beyond him and beyond their shipping agent, DHL Express.
But, and this was a surprise, he said he will give me a RM100 rebate (or a Smart Cover worth RM159). He just put this offer on the table and I wasn't even making a complaint! You gotta love Customer Support like that! I chose the RM100 rebate as I didn't really like the Smart Cover. The RM100 can go to offset my choice of case: Marware CEO iPad case.
I told him that I was surprise that Apple is doing this. He said that Apple is very appreciative of their customers. Apple product is a premium product (he commented that you can tell base on the more expensive pricing, LOL) and because of that, Apple takes customer satisfaction VERY seriously!
I am just glad I made that call.
Kudos Apple. I am all smiles now!
But, and this was a surprise, he said he will give me a RM100 rebate (or a Smart Cover worth RM159). He just put this offer on the table and I wasn't even making a complaint! You gotta love Customer Support like that! I chose the RM100 rebate as I didn't really like the Smart Cover. The RM100 can go to offset my choice of case: Marware CEO iPad case.
I told him that I was surprise that Apple is doing this. He said that Apple is very appreciative of their customers. Apple product is a premium product (he commented that you can tell base on the more expensive pricing, LOL) and because of that, Apple takes customer satisfaction VERY seriously!
I am just glad I made that call.
Kudos Apple. I am all smiles now!
very good hor :) .... hard to find a company which value 'customer', I likt this ......and good job on the phone call, now u get $100 ...alot leh
ReplyDeletemoncler 2011 new mens long down
ReplyDeleteMoncler 2011 new mens wool down jacket
Moncler down women long with wool
womens moncler down jacket Vest Fashion
moncler womens down 2011 new
nike free 5.0 v4 running
nike free 7.0 review
nike free run shoes
nike free 3.0 V2 shoes
nike free
Sacs Louis Vuitton
jeans pas cher
Sacs a main Louis Vuitton
true religion brand jeans outlet
true religion outlet