I had the impression that Best Denki, an electronic retail giant from Japan, is a state of the art store, a store that would surely beat local wannabes like SenQ or HSL. Recently, they had a sale and I bought a 500 liter Panasonic fridge and 13kg Panasonic washer from them. From the moment I bought the appliances, I knew something was wrong. The clerk took almost 20 minutes processing my purchase – everything was manual. From writing manual sales memo and issuing handwritten Delivery Order to writing down the delivery schedule on a piece of paper backed by a hard board. All of these were done with pen and papers! My nightmare begins when I changed my mind about the washer. I bought the appliances on Monday with the shipping date on the following Saturday 5pm. I went back to the store on Tuesday to change the washer from 13kg to 9kg. It is not a problem, the clerk said because they have not shipped it but he took almost 40 minutes to hunt for my D.O and sales memo. He looked into files
Long time Apple watchdog, living in Malaysia, land of corruption. This blog discussed technology, gadgets and life in Malaysia.