My work table...
There is a defect with my widescreen LCD monitor. There is one dead pixel in the screen.
Of all the places in the entire monitor, the single dead pixel had to happen right in the middle of the screen. It's irritating and I am disatisfied with it.
So, I contacted Dell via email. The girl was very helpful. She said that I was not able to exchange the monitor because the company policy states that any LCD monitor with less than 5 dead pixel is not considered a defect. If there are more than 5 dead pixel, I would qualify for a one to one exchange.
I told her that I would like to return the unit then. In Dell's Total Satisfaction policy, I could return any purchase within 15 days from the invoice date without question asked. She agreed and kicked start a process where by DHL will come and collect the monitor. I have to pay the shipping and handling though - it cost me rm80 and I agreed to it. What to do? I rather lost rm80 than have a dead pixel. Such is life. LOL.
Returns and exchange are different. Exchange means that the purchase is confirmed (after 15 days) and that it is considered a warranty process. Returns means that they will just refund me because of disatisfaction with the product, not neccessarily due to defect.
So, while waiting for DHL to come and pick up the monitor, I went to dell.com.my again to buy a new unit. To my surprise, the system is now rm100 cheaper! Wow... Instead of losing rm80, I gained rm20 from this activity.
Such is life.
In April 2008, Anne and I started our resolution to chant 1 million daimoku in one year. It's already Jan - and I am only one-third of t...
After years of driving an old car, I finally decide to change. And having a small family, I was eyeing a SUV. Last year, we were considering...
I bought this today. It was not an impulse buy. I spent months researching and then two months of waiting for stock from LG Malaysia. So...