Tuesday, June 28, 2011

Apple Store Singapore Customer Service

I made a call to Apple Singapore today. I asked them the status of my order as I am supposed to get it today. The customer service rep was very pleasant. The first thing he said was to apologize that he has to disappoint me. He said that I will not be able to get it today and he's not able to give me a tentative date because of the fact that it is stuck in Malaysia custom. He promised to monitor my order for me and give me a call tomorrow (Wed) and Friday. And if there are no changes, he will continue to monitor and update me the following week. I told him I am very appreciative of this and I asked if there was anything he could do - nope, he said, unfortunately it is beyond him and beyond their shipping agent, DHL Express.

But, and this was a surprise, he said he will give me a RM100 rebate (or a Smart Cover worth RM159). He just put this offer on the table and I wasn't even making a complaint! You gotta love Customer Support like that! I chose the RM100 rebate as I didn't really like the Smart Cover. The RM100 can go to offset my choice of case: Marware CEO iPad case.

I told him that I was surprise that Apple is doing this. He said that Apple is very appreciative of their customers. Apple product is a premium product (he commented that you can tell base on the more expensive pricing, LOL) and because of that, Apple takes customer satisfaction VERY seriously!

I am just glad I made that call.

Kudos Apple. I am all smiles now!

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